Last updated: [Feb, 2026]

At Radiant Toy Jo, we strive to ensure customer satisfaction. Please read our Refund and Returns Policy carefully before making a purchase.

Returns

Due to the nature of collectible items, statues, and limited-edition products, returns are accepted only under the following conditions:

  • The item arrived damaged or defective
  • The item received is incorrect (different from what was ordered)

To be eligible for a return:

  • The item must be unused and in its original packaging
  • You must contact us within 48 hours of receiving the item
  • Proof of purchase and clear photos/videos of the issue are required

We do not accept returns for:

  • Change of mind
  • Minor paint variations or factory imperfections common in collectible items
  • Items damaged due to improper handling after delivery
  • Pre-orders or any deposit payments, which are non-refundable

Refunds

Once your return request is approved and the item is inspected:

  • Approved refunds will be processed to the original payment method
  • Refund processing time may take 5–10 business days, depending on your payment provider

Shipping fees are non-refundable, unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged upon arrival.
If a replacement is not available, a refund or store credit will be offered.

Shipping for Returns

Customers are responsible for return shipping costs unless the issue is due to our mistake

  • We recommend using a trackable shipping service for returns

Pre-orders and Deposits

  • All pre-orders require a deposit or full payment
  • Deposits or payments on pre-orders are non-refundable
  • The shipping date of pre-orders may vary depending on product availability from the manufacturer, shipping, and customs procedures
  • Orders will be shipped once the product becomes available, and customers will be informed of the expected delivery date

Gifts

  • All refund and return policies apply to gifts
  • If a gift item arrives damaged or is incorrect, please contact the recipient or original purchaser to submit a return or exchange request
  • Gifts cannot be returned due to a change of mind after receipt

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:
📧 info@radianttoyjo.com

Shopping Cart